Privacy and Complaints Policy
Who we are
We are RSD Heating Limited, Company Number 10807065, and can be contacted using the details below:
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Email: RSDHeating@Live.co.uk
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Telephone: 07518 280317
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Address: 72 Barnhorn Rd, Bexhill-on-Sea, TN39 4QA
Our Data Contact Lead
If you have questions about your personal information, please contact:
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Name: Data Controller – RSD Heating Limited
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Email: RSDHeating@Live.co.uk
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Telephone: 07518 280317
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Address: 72 Barnhorn Rd, Bexhill-on-Sea, TN39 4QA
Why we collect and use your personal information
We collect and use your information to:
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Provide plumbing, heating, installation, and maintenance services.
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Process finance applications through TradeHelp Ltd.
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Send service reminders and quotations.
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Improve our services and website through Google Analytics.
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Comply with legal and regulatory obligations.
We may also use your details to send marketing communications about similar services by email. Each message includes an unsubscribe link, and you can opt out at any time.
Our lawful basis for processing
Under UK GDPR, the lawful bases we rely on are:
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Contract – to deliver our services and fulfil agreements with you.
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Legal obligation – where required by law (for example reporting to regulators).
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Legitimate interests – for marketing existing customers, managing business records, or engaging professional advisers.
Information we collect
We may collect:
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Name, address, telephone number, and email address.
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Details of your property and heating system.
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Finance-related information (processed securely by TradeHelp Ltd).
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Website usage data via Google Analytics.
Sharing your information
We may share your data with:
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Finance lenders or brokers (for finance applications).
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Law-enforcement agencies and regulators when required.
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Professional advisers under confidentiality agreements.
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Successor organisations in the event of a merger or acquisition.
We never sell personal data to third parties.
Retention
We retain information for up to six years from the date services end, or longer if required by law.
Marketing data is held until you unsubscribe or withdraw consent.
Cookies and Analytics
Our website uses cookies, including Google Analytics, to understand how visitors use our site. Cookies help us improve user experience. You can disable cookies in your browser at any time. Google Analytics collects data anonymously and does not identify individual users.
Your rights
You may:
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Access your personal data.
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Correct inaccuracies.
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Request deletion when lawful to do so.
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Restrict or object to processing.
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Request data portability.
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Withdraw consent for marketing.
To exercise your rights, email RSDHeating@Live.co.uk.
You can also complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns | 0303 123 1113
Complaints Policy
Your views are important to us. If we fail to meet expected standards or make a mistake, please let us know — we will investigate and aim to resolve your concern as quickly as possible.
Step 1: Getting in touch
Please include your name, address, contact details, and a clear description of your concern.
You can reach us by:
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Email: RSDHeating@Live.co.uk
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Phone: 07518 280317
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Post: RSD Heating Limited, 72 Barnhorn Rd, Bexhill-on-Sea, TN39 4QA
If you need communication in another format (large print, phone, etc.), please tell us.
Step 2: Acknowledgement and resolution
We aim to resolve complaints immediately where possible.
If not, we’ll acknowledge your complaint within three business days, confirm who is handling it, and keep you updated.
We aim to issue a final response within eight weeks.
Step 3: Complaints relating to finance products
On the rare occasion that we do receive a complaint, we take it very seriously.
If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd:
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Write: Marchwiel Centre, Bryn Lane, Wrexham Industrial Estate, LL13 9UT
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Telephone: 01978 666 887
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Email: info@tradehelp.co.uk
If your complaint relates to the finance linked to your purchase, you can still tell us about it, but we will forward it to your credit provider.
Your credit provider will acknowledge your complaint, investigate thoroughly, and respond within eight weeks.
If you cannot reach an agreement
If you are not satisfied with the lender’s response regarding the finance agreement, you may refer your complaint to the Financial Ombudsman Service within six months of the lender’s final response:
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Write: Financial Ombudsman Service, Exchange Tower, London E14 9SR
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Telephone: 0300 123 9 123
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Website: www.financial-ombudsman.org.uk
Finance Disclosure
RSD Heating Limited (FRN 989635) is an Introducer Appointed Representative of TradeHelp Ltd, authorised and regulated by the Financial Conduct Authority (FRN 697812).
RSD Heating Limited introduces customers to TradeHelp Ltd and does not receive a fee for the introduction.
TradeHelp Ltd is a credit broker, not a lender, and offers loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the FCA.
Finance options are offered subject to status and credit check. A 14-day cooling-off period applies to all applications. If cancelled within 14 days, alternative payment of the outstanding balance must be made.
Last updated: November 2025